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FAQ

1. What is Kco Lighting Light Fixture Voltage suitable for Which Country?

110V-120V :  USA,Canada,Mexico,Brazil,Japan,Cuba.
220V-240V :  UK,Australia,France,Netherlands,Italy,Germany,Spain,Norway,Ireland,Greece,Portugal,New Zealand,Belgium,South Africa,Egypt,Chile.

2. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Expedited Delivery: 7-10 Business Days (Ship from Oversea)
Priority Delivery: 10-15 Business Days (Ship from Oversea)
Standard Delivery:15-25 Business Days (Ship from Oversea)

3. HOW DO I RETURN SOMETHING?
Kchome is happy to accept returns on all merchandise within 90 days of receipt. We also accept exchanges within 90 days of receipt. For additional information, please see our returns policy. 

4. HOW DO I TRACKING THE ORDER?

All tracking information can be searched on https://www.17track.net/en

5. HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from KCO Lighting. Coupon codes cannot be used on orders already placed.If you still not clear pls feel free to contact us at service@kcohome.com.

6. HOW DO I OPT-OUT OF EMAILS?
Why would you want to?! Our KCO Lighting fans receive all kinds of perks and special discount. But if you must, just click the 'Unsubscribe' link at the bottom of any email.